We at CEU Love try our best to make getting continuing education units an easy process! Still, there might be some unanswered questions you have.
Here are some commonly asked questions.
Is CEU Love approved by my licensing board?
CEU Love is an approved continuing education provider through the California Association of Marriage and Family Therapists (CAMFT)’s Continuing Education Provider Approval (CEPA) for the Board of Behavioral Sciences’ licensees in compliance with the California Code of Regulations Title 16 §1887 et seq.; Provider #136347.
This approval covers the following mental health licensees in California:
- Licensed Marriage and Family Therapists (LMFT)
- Licensed Clinical Social Workers (LCSW)
- Licensed Professional Clinical Counselors (LPCC) and
- Licensed Educational Psychologists (LEP)
This means that any BBS licensed or associate-licensed professional can take our courses and they will be accepted by the BBS in California.
*This approval may meet the approval criteria for acceptance by licensing boards in other states. It is your responsibility to check with your state licensing board to ensure that this course meets its criteria for approval.*
I made a purchase, but l don’t see how to take the course. Help!
After you purchase a course (or our All Access Pass), please follow these steps to access your course:
- Log into your account here https://ceulove.com/my-account/
- Click on the title of the course
- Scroll all the way down until you will see the Course Content (Important!)
- Click on Lesson 1 to begin the course
Try the steps above, and if you are still unable to access your courses, contact SUPPORT and we will help you as soon as possible!
How Do You Ensure Your Course Writers Are Qualified To Teach The Course?
All of our courses offered through CEU Love must be written or taught by a qualified individual who has the appropriate level of experience, education, and expertise to teach the course. Each of our instructors must satisfy the following qualifications:
- Possess a master’s or higher degree from an educational institution in an area related to the subject matter of the course;
- Possess at least two years experience in an area related to the subject matter of the course.
What If I Lose My Certificate And Need Another Copy?
CEU Love keeps a copy of all of the course completion certificates that it issues to mental health professionals and retains these records for 5 years. You can log into your account on our website (CEULove.com) and view/download past continuing education certificates for the courses that they have successfully completed. Your certificates will also be emailed to you as soon as you pass a quiz. In the event that you are having difficulties obtaining access into your account, you can send a SUPPORT REQUEST and request a copy of your certificates(s) and we will send them to you.
Are My Records Kept Safe and Private?
CEU Love also ensures that all records are kept in a secure, password-protected online storage account. In the event that any of our participants experience a problem with our technology, we offer SUPPORT and are dedicated to resolving any technological problems.
I Didn’t Love The Course I Took! What If I Want a Refund?
CEU Love takes pride in the course materials offered through our website for purchase. We work hard to create, deliver, and improve the materials that we believe make our site unique in the world of online continuing education.
However, if you don’t love our courses, you can get a full refund within 14 days after your purchase. The only exception is if you have already earned a CEU certificate as we can’t take back CEUs you have already earned. We want you to love our courses and we will do anything we can to help!
For refunds, contact SUPPORT and we will begin the process as soon as possible. The timeframe for issuing refunds is generally between 3-5 business days.
What If I Have a Special Need? Can You Make Special Accommodations For Me?
CEU Love complies with all applicable laws regarding accommodations for participants of our courses who may have special needs.
Participants with special needs can receive reasonable accommodations when he or she makes a request for such accommodations. If such a need arises, participants can send a SUPPORT REQUEST. CEU Love will respond to such requests within 72 hours to see if we can accommodate the request.
